Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our services

Do you accept insurance, and which providers do you work with? +

Yes, we accept most major insurance providers including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and Humana. We also offer self-pay options and flexible payment plans for uninsured patients. Please contact our billing department to verify your specific coverage.

How can I schedule an appointment, and what are your office hours? +

You can schedule appointments online through our website, by calling (727) 216-3806, or by visiting our office. Our regular hours are Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 2:00 PM. We offer same-day appointments for urgent concerns and 24/7 telemedicine services for established patients.

What should I bring to my first appointment? +

Please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records from previous providers, and a list of questions or concerns you'd like to discuss. If you're taking medications, bring the actual bottles or a complete list with dosages.

Do you offer telemedicine or virtual consultations? +

Yes, we offer comprehensive telemedicine services for follow-up visits, prescription refills, minor illness consultations, and mental health support. Virtual visits are available through our secure HIPAA-compliant platform and can be scheduled just like in-person appointments.

What preventive services are covered in your health checkups? +

Our preventive checkups include comprehensive physical examinations, blood pressure and cholesterol screening, diabetes testing, cancer screenings (mammograms, colonoscopies, prostate exams), bone density tests, vision and hearing tests, and age-appropriate immunizations. Most preventive services are covered by insurance at no cost.

How do I access my medical records and test results? +

We provide secure online patient portal access where you can view your medical records, lab results, immunization history, and appointment schedules. You can also request records by phone or in person. Results are typically available within 24-48 hours for routine tests.

Do you provide services for children and elderly patients? +

Absolutely! We provide comprehensive healthcare for patients of all ages, from newborns to seniors. Our pediatric services include well-child visits, immunizations, and developmental screenings. Our geriatric care focuses on chronic disease management, medication review, and maintaining quality of life for older adults.

What happens in case of a medical emergency? +

For life-threatening emergencies, call 911 immediately or go to the nearest emergency room. For urgent but non-life-threatening issues, we offer same-day appointments and after-hours nurse triage services. Our team can also coordinate with local emergency facilities and provide follow-up care after ER visits.